General Terms and Conditions (GTC)

bukkesbarsony.hu — effective from: March 9, 2026

Preamble

Welcome to our website! Thank you for honoring us with your trust in your purchase!

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, the purchasing process, or if you would like to discuss your individual needs with us, please contact our staff using the provided contact details!

Impressum: Data of the Service Provider (Seller, Company)

Hosting Provider's Details

Definitions

Goods: Movable property offered for sale on the Website, including goods containing digital elements.

Goods containing digital elements: Movable property that incorporates or is interconnected with digital content or a digital service in such a way that the absence of the digital content or digital service would prevent the goods from fulfilling their functions.

Digital content: Data produced or provided in digital form.

Parties: Seller and Buyer collectively.

Consumer: A natural person acting outside the scope of their trade, business, craft or profession.

Consumer contract: A contract where one of the parties qualifies as a consumer.

Functionality: The ability of goods containing digital elements, digital content or a digital service to perform functions appropriate to their purpose.

Manufacturer: The producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who presents themselves as a manufacturer by affixing their name, trademark or other distinguishing mark on the Goods.

Interoperability: The ability of goods containing digital elements, digital content or a digital service to interact with hardware and software different from those with which similar types of goods, digital content or digital services are usually used.

Compatibility: The ability of goods containing digital elements, digital content or a digital service to interact, without the need for conversion, with hardware or software with which similar types of goods, digital content or digital services are usually used.

Website: This website, used for concluding the contract.

Contract: A purchase agreement concluded between the Seller and the Buyer using the Website and electronic correspondence.

Durable medium: Any instrument which enables the consumer or the undertaking to store information addressed personally to him in a way accessible for future reference for a period adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.

Means of distance communication: A means which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract between those parties. Such means include, in particular, addressed or unaddressed print, standard letter, advertisement published in a press product with an order form, catalogue, telephone, fax and internet access device.

Distance contract: A consumer contract concluded under an organized distance sales or service-provision scheme without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

Undertaking: A person acting for purposes relating to their trade, business, craft or profession.

Buyer/You: The person concluding a contract by making a purchase offer through the Website.

Seller: The person concluding a contract by making an offer for sale through the Website.

Warranty: In the case of contracts concluded between a consumer and an undertaking, as per the Civil Code: (1) a warranty undertaken for the proper performance of the contract, which the undertaking voluntarily assumes beyond or in the absence of its legal obligation, and (2) a mandatory warranty based on law.

Purchase price: The consideration payable for the Goods and for the provision of digital content.

Applicable Laws

The contract is governed by Hungarian law, and in particular by the following legislation:

• Act CLV of 1997 on consumer protection
• Act CVIII of 2001 on certain issues of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods
• IM Decree 10/2024 (VI.28.) on the definition of durable consumer goods subject to mandatory warranty
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and undertakings
• NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty claims regarding goods sold under a contract between a consumer and an undertaking
• Act LXXVI of 1999 on copyright
• Act CXII of 2011 on the right to informational self-determination and freedom of information
• Regulation (EU) 2018/302 of the European Parliament and of the Council (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on nationality, place of residence or place of establishment within the internal market
• Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) – General Data Protection Regulation (GDPR)
• Government Decree 373/2021 (VI.30.) on the detailed rules for contracts between consumers and undertakings concerning the sale of goods and the provision of digital content and digital services

Scope of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legal regulations – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of both You and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the rules of liability, and the conditions for exercising the right of withdrawal.

The technical information required for using the Website, which is not contained in these GTC, is provided by other information available on the Website.

Language of the contract, form of the contract

The language of contracts falling under the scope of these GTC is Hungarian. Contracts falling under the scope of these GTC are not considered written contracts and are not registered by the Seller.

E-invoice

Our company uses electronic invoices in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you give your consent to the use of electronic invoices.

Prices

Prices are in HUF. The Seller is exempt from VAT for sales purposes, so the prices do not include VAT. It cannot be ruled out that the Seller may change prices for business policy reasons. Price changes do not apply to contracts already concluded. If the Seller has displayed an incorrect price, and an order for the Goods has been received, but the Parties have not yet concluded a contract, the Seller shall proceed according to the "Procedure for incorrect price" section of the GTC.

Procedure in case of incorrect price

An obviously incorrect price is considered to be:

• A price of 0 HUF,
• A discounted price incorrectly displayed despite a correct discount percentage alongside the correct original price (e.g., for a HUF 1000 item, if a 20% discount is indicated, but instead of the correct HUF 800, the item is incorrectly offered for HUF 500 based on a faulty calculation, not corresponding to the percentage discount).

In the event of such an incorrect price, the Seller offers the possibility of purchasing the Goods at their real price, with this information, the Buyer can decide whether to order the Goods at their real price or not to take advantage of this opportunity, in which case no contract is formed between the Parties.

Complaint Handling and Legal Enforcement Options

The consumer may submit claims related to product warranty, quality warranty, guarantee for the Goods, or consumer complaints regarding the Seller's conduct, activity, or omission, using the following contact details and methods:

The Seller shall immediately examine the verbal complaint and remedy it if necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Seller shall promptly record a report on the complaint and its position regarding it.

The Seller is obliged to respond to written complaints in writing within thirty days of their receipt. The Seller must provide reasons for a decision rejecting the complaint. In case of rejection of a complaint, the Seller is obliged to inform the consumer in writing about which authority or conciliation body the consumer can initiate proceedings with.

Consumer protection procedure

Complaints can be filed with consumer protection authorities. If the consumer detects a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent according to their place of residence. The primary consumer protection authority tasks are carried out by the capital and county government offices competent for the consumer's place of residence.

County Government Offices' contact details

Court procedure

The client is entitled to enforce claims arising from a consumer dispute before a court in civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent according to your place of residence, habitual residence or registered office, or to the Conciliation Body designated by you in the application. The prerequisite for initiating the conciliation body procedure is that the consumer directly attempts to settle the dispute with the undertaking concerned.

The undertaking has an obligation to cooperate in the conciliation body procedure. The Seller has not made a general statement of submission to the conciliation body.

More information about Conciliation Bodies is available here: https://www.bekeltetes.hu

Conciliation Bodies' contact details

Conciliation body proceedings for non-consumer persons

According to the Consumer Protection Act, for the purposes of conciliation body proceedings, a consumer is defined as a civil organization, an ecclesiastical legal person, a condominium, a housing cooperative, and a micro-, small, and medium-sized enterprise (MSME) acting for purposes outside its independent occupation and economic activity, which uses public services or purchases products in the course of retail trade.

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Partial invalidity, code of conduct

If any point of the GTC is legally incomplete or invalid, the other points of the contract shall remain in force, and the provisions of the relevant legislation shall apply in place of the invalid or faulty part.

The Seller does not have a code of conduct as defined by the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the essential properties of the Goods

Information on the essential properties of the Goods available on the website is provided in the descriptions for each Good.

Correction of data entry errors

You have the continuous opportunity to modify the data you have entered during the ordering process before finalizing your order. Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data you provide.

Please note that an incorrectly provided e-mail address or a full mailbox may result in the failure to deliver the confirmation and may prevent the conclusion of the contract.

Restrictions related to purchase

The webshop only serves private individuals.

Use of the website

Shopping is not subject to registration. In total, you only need to follow these few steps:

1. Select the desired Goods.
2. Add them to your cart, then click on the cart.
3. Choose the shipping and payment method.
4. Enter your personal data and shipping (billing) address.
5. Done!

Finalizing the order (offer)

If you are satisfied that the contents of the cart correspond to the Goods you wish to order and your data is correct, you can finalize your order by clicking the "Payment" button. The information published on the website does not constitute an offer by the Seller to conclude a contract. You are considered the offeror.

By pressing the "Payment" button, you expressly acknowledge that your offer must be considered made, and your statement - in the event of confirmation by the Seller - entails a payment obligation.

Order processing, conclusion of the contract

Order processing takes place in two stages. You will first receive an automatic confirmation of your order, which merely records the fact that your order has been received - this does not constitute acceptance of the offer.

After you send your offer, the Seller will confirm your offer via a second e-mail. The contract is concluded when the confirmation e-mail sent by the Seller becomes accessible to you in your e-mail system.

Payment methods

Bank card payment

You can pay quickly and securely by bank card in our webshop.

Bank transfer

You can also pay for your order by bank transfer. After placing your order, you will receive our bank account number and the exact details of the transfer.

Delivery methods, delivery fees

MPL courier service

Convenient and simple parcel pick-up option. You can pay by bank card or cash. Delivery can be requested to your home address or even your workplace. Nationwide coverage, two delivery attempts. More info: posta.hu

MPL Posta Pont (Post Point)

MOL and Coop PostaPonts are located in easily accessible places with long opening hours. We will notify you by SMS or e-mail about the arrival of your shipment. The maximum weight of shipments is 20 kg.

MPL Parcel Locker

At Parcel Lockers, collection is quick - you can access your order by entering the received code and phone number, 24 hours a day. More info: posta.hu/csomagautomata

MOL PostaPoint

At a MOL PostaPoint (max 20 kg), the package will be delivered to the MOL petrol station you specified, where you can pick it up in person. We will notify you by SMS or e-mail. You can pay by bank card and cash. Available 24/7.

Coop PostaPoint

Most Coop PostaPoints are open 12 hours a day. The maximum weight of shipments is 20 kg.

FoxPost home delivery

FOXPOST couriers deliver packages to any part of the country within 2 working days. They deliver within a 2-hour window. More info: foxpost.hu

FoxPost parcel locker

The parcel lockers of the nationwide parcel locker network are available from morning to evening. They deliver to the locker within 1 working day, then you receive a notification and a unique code via SMS, with which you can pick up the package for 3 days. You can only pay by bank card at the lockers. More info: foxpost.hu/csomagautomatak

GLS courier service

The Goods are delivered by GLS courier service. More information: gls-group.eu

GLS Parcel Point

GLS Parcel Points are located in easily accessible places. We send an e-mail or SMS notification about the delivery. You can pick up the package at any time within 5 working days.

GLS Parcel Locker

DPD courier service

The Goods are delivered by DPD courier service. More information: dpd.com

DPD Pickup Parcel Point

Nearly 100 Pickup parcel points are available domestically.

DPD Parcel Locker

Express One courier service

More information, package tracking: tracking.expressone.hu

Express One parcel point

Packeta home delivery / parcel point / parcel locker

Home delivery, delivery to pickup points and Z-BOX. Packages are usually delivered the next day. More information: packeta.hu

Fuvar home delivery / parcel point / parcel locker

Csomagpiac home delivery / parcel point

Sprinter courier service

Package tracking: sprinter.hu

Pactic home delivery / parcel point

Fürgefutár (Quick Courier)

International and Hungarian shipping companies, at favorable prices. Door-to-door delivery domestically and to more than 200 countries worldwide.

Sameday

Pick Pack Pont delivery

Alternative courier service, with more than 400 Pick Pack Ponts in nearly 130 cities across the country. More info: pickpackpont.hu

XXL courier service

More information: xxlfutar.hu

Other courier services

Gepárd, Fancourier, Allpacka, G4S, Urgent Cargus services are also available.

Fáma courier

Hungary's only fully Hungarian-owned courier company with its own nationwide network. With over 15 years of experience, 23 rural and 3 Budapest depots.

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Delivery deadline

The Seller is obliged to make the Goods available to the Buyer without delay after the conclusion of the contract, but no later than within thirty days. The Seller provides information on any possibly different (but not longer than 30 days) delivery deadlines for each shipping method.

Reservation of rights, retention of title

If you have previously ordered Goods but did not take delivery of them during delivery (excluding the exercise of the right of withdrawal), the Seller may make the fulfillment of the order subject to the advance payment of the purchase price and shipping costs.

The Seller may withhold delivery of the Goods until it has verified that the price of the Goods has been successfully paid.

Sales abroad

The Seller does not differentiate between customers using the Website within Hungary and those outside Hungary within the European Union. The language of communication and purchase is primarily Hungarian.

Non-Hungarian customers can also use the shipping methods specified in the GTC, or request that the delivery of the Goods abroad be arranged at their own expense.

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Consumer information – Right of withdrawal

Consumers are entitled to the right of withdrawal without justification pursuant to Section 20 of Government Decree 45/2014 (II. 26.). The withdrawal period is 14 calendar days from the receipt of the Goods.

Declaration of withdrawal

The consumer may exercise their right of withdrawal by means of a clear declaration to that effect, or by using the declaration template downloadable from the website. The right of withdrawal shall be deemed to have been exercised within the deadline if the declaration is sent within the deadline.

Seller's obligations in case of withdrawal

If the consumer withdraws from the contract, the Seller shall refund the full amount paid by the consumer, including delivery charges (excluding the additional costs of a delivery method other than the least expensive standard delivery method), within 14 days from becoming aware of the withdrawal at the latest.

The refund will be made using the same payment method used by the consumer. The Seller may withhold the amount until the consumer has returned the Goods.

Consumer's obligations in case of withdrawal

The consumer is obliged to return the Goods without delay, but no later than 14 days from the notification of withdrawal. The consumer bears the direct cost of return. We are unable to accept shipments sent cash on delivery or freight collect.

The consumer is liable for any depreciation in value resulting from use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods.

The right of withdrawal cannot be exercised in the following cases

• After complete performance of the service (with the consumer's express prior consent)
• Goods or services whose price depends on fluctuations in the financial market
• Goods not pre-manufactured, made to individual order
• Perishable goods or goods with a short shelf life
• Sealed packaging Goods that cannot be returned after opening for health protection/hygiene reasons
• Goods that are inseparably mixed with other goods due to their nature
• Alcoholic beverages whose value depends on market fluctuations
• In the case of a consumer visited for urgent repair/maintenance work
• Sealed audio/video recordings, software, if the consumer has opened the packaging
• Newspapers, periodicals, magazines (except for subscription contracts)
• Contracts concluded at a public auction
• Accommodation, transport, catering, leisure services with a specific performance date
• Digital content provided on a non-tangible medium (with the consumer's express consent)

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Warranty and guarantee information

This section of the Consumer Information was prepared pursuant to the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.), taking into account Annex 3. It applies exclusively to Buyers who qualify as consumers.

Requirements for contractual performance

The Goods and the performance must comply with the requirements set out in Government Decree 373/2021 (VI.30.) at the time of performance. For contractual performance, the Goods subject to the contract must comply with the description, quantity, quality, and type specified in the contract, and must possess the functionality, compatibility, interoperability, and other characteristics as per the contract.

Material warranty

In what cases can you exercise your right to a material warranty?

In the event of faulty performance by the Seller, you may assert a material warranty claim against the Seller in accordance with the rules of the Civil Code and Government Decree 373/2021 (VI.30.).

What rights are you entitled to?

You may request repair or replacement, unless this is impossible or would involve disproportionate additional costs. If you could not request this, you may demand a proportional reduction of the consideration, or in a final instance, you may withdraw from the contract.

In the case of a consumer contract, it must be presumed, unless proven otherwise, that the defect recognized within one year from the performance of the goods already existed at the time of performance.

Within what deadline can you assert it?

You must report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered reported without delay. You can no longer assert your material warranty rights beyond the two-year limitation period from the performance of the contract.

Product warranty

In what cases can you exercise your right to a product warranty?

In the event of a defect in a movable item (Goods), you may assert, at your option, a material warranty claim or a product warranty claim. As a product warranty claim, you may request the repair or replacement of the defective Goods.

When are the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time of their placing on the market, or if they do not possess the properties stated in the description provided by the manufacturer.

Within what deadline can you assert it?

You can assert your product warranty claim within two years from the date the Goods were placed on the market by the manufacturer. After this deadline, you lose this right.

Exemption of the manufacturer

The manufacturer is exempt if it proves that the Goods were not manufactured in the course of its business, the defect was not discoverable, or the defect of the Goods resulted from the application of a legal regulation or mandatory official instruction.

Guarantee

In what cases can you exercise your right to a guarantee?

Based on Government Decree 151/2003 (IX.22.), the Seller is obliged to provide a guarantee for the sale of new durable consumer goods (e.g., technical articles, tools, machines) listed in Annex 1 of IM Decree 10/2024 (VI.28.).

Assertion deadline

Failure to meet these deadlines results in loss of rights. The guarantee period begins upon delivery of the Goods.

Handling of guarantee claims

The Seller must strive to carry out the repair or replacement within 15 days. If the consumer product cannot be repaired, the Seller is obliged to replace it or refund the purchase price within 8 days.

If the Seller is unable to repair the consumer product within 30 days, it is obliged to replace it or refund the purchase price within 8 days. If the consumer product breaks down for the 4th time during the guarantee period, a replacement or refund of the purchase price is also due.

Right to exchange within three working days

If the consumer asserts an exchange claim due to a defect in the consumer product within 3 working days of purchase, the Seller is obliged to replace the consumer product within 8 days, provided that the defect hinders its intended use.

Exemption of the Seller

The Seller is exempt from its guarantee obligation only if it proves that the cause of the defect arose after performance.